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In 2002-2003 our subscriber base increased by 200,000. As a result, by mid-2003 our IVR subscriber service system was no longer capable to handle the increasing load.
Having analysed the offers on the Russian market of subscriber service systems we took interest in caremSelf Care by Bercut Ltd.
Our choice was motivated by the fact that NSS has a long history of good relationships with Bercut. The company’s specialists proved to be high-class specialists, and the hardware and software supplied by Bercut fully meets our needs.
We decided to install the system for test operation and make a decision on further operation according to the results.
It is necessary to note that as usually Bercut developers and on-site engineers showed their professionalism. The system was customized according to our requirements and put into test operation.
The operation lasted one month and confirmed our choice. CaremSelf Care ensures high service quality, necessary performance and provides convenient administration tools. The system’s functionality and its low TOC distinguish it from other solutions.
We would also like to add that Bercut have created a really open product. CaReM platform includes visual builder that allows to change existing services and create new ones, the features that our company is happy to use.
Development Director A. Ponomarenko
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