In response to your request for recommendations for Bercut Ltd. we offer you the following information. Regional Tele2 network in Russia was being developed in the circumstances of fierce competition with the three largest operators that initially have an advantage of long-term presence on the market and the size of networks used. Tele2 marketing policy is based on the principle of setting low prices and creating most comfortable conditions for its subscribers. It was planned to put into operation 11 filial branches within one year. In this situation the critical factor is choosing telco solutions vendor that is capable of meeting the terms of putting all systems into commercial operation, provide necessary functionality and at the same time make the systems quickly adjustable to the market demands. The solution’s cost was very important because the funds were limited. The two variants: of centralized and localized network solutions were considered. In September 2002 the project was tendered and the tenderers were: foreign companies Comverse, Protek, Huawei and Russian vendor, Bercut. Now we can say for sure that choosing Bercut Ltd. as our main vendor was the right decision. All products by Bercut are distinguished by high performance, low hardware requirements, reliability and exceptional adjustability. Tele2 operates as a centralized solution, which defined a profitable investment in both hardware and software parts within a limited budget. On the 26th of May we launched the central core of Tele2 network in Rostov-on-Don. Shortly after that, on June, 30th we put into test operation our filial branch in Saint-Petersburg and on July, 12th—in Kemerovo. The following systems by Bercut are currently working on Tele2 networks: IN@Voice Advanced Prepaid & Customer Care Platform CLIQ Call Centre for integrated Subscriber Service CaReM Customer Service Platform Voice Mail System (VMS) Paid Card System mnSMS Centre mnUSSD Centre IN@Branch Roaming Gateway The IN@Voice Advanced Prepaid & Customer Care Platform allowed to unify business-processes in the regions and provide our subscribers with both classic prepaid services and new Advanced Prepaid technologies that offer a new set of highly profitable value added services (VAS) that increase subscribers’ loyalty and helps to lower operational expenses. The USSD Callback Roaming service was first implemented in our country on our network on the basis of mnUSSD Centre, which enables prepaid-subscribers to make outgoing calls when in roaming. Putting CaReM Self Care system into commercial operation allowed to decrease the load on subscriber service centres from the first days of its usage and ensure the necessary level of service. On our network, the subscriber may access the system by means of WEB, IVR, SMS or USSD transports, the structure of the services remaining the same in each case. After training, new functionalities can be added or the existing ones changed with an easy-to-use GUI, which decreases the time required for this. Implementing CliQ Call Centre, an up-to-date solution that deals with automated call processing allowed us to cope with a high demand for informational and subscriber services. Highly-developed routing functions allow to control qualitative parameters of servicing, such as waiting period and servicing level. CliQ’s statistics provides reliable and complete information for qualitative parameters control and decision-making on servicing process optimization. A comfortable and easy-to-use operator’s workplace made it possible to increase operators’ performance. Each operator is assessed on his work quality, which helps to determine his professional level. The operator is supplied with all necessary data that is necessary to service the customer before the servicing starts. This is possible due to CliQ’s integration with billing system. A unified working space increases the operator’s performance, now the operator does not have to spend time on seeking data on the subscriber, which allows to decrease servicing time and provide the subscriber with the necessary information. CliQ also makes it possible to manage servicing level that may be different for different groups of subscribers. We can easily define various qualitative characteristics for different categories of subscribers, separating, for instance, prepaid, corporate, VIP, etc. Bercut’s support that was provided and is still provided in the course of the project must be noted separately. It was always available and high qualified. The hot line and claim notification system allowed to efficiently solve all issues that aroused in the course of the project. In conclusion we would like to say that just like any project of a similar scale, the system could not be implemented without any difficulties. There were issues both in the Bercut sphere of responsibility and in other spheres. However, Bercut’s personnel did everything possible to solve problems in the fastest and most effective way, often taking other parties’ responsibilities. It is not an exaggeration to say the Bercut regards the client’s problems as its own. The Tele2 holding is the largest Paneuropean alternative telco operator, providing PSTN and mobile telephony services, as well as Internet access in 22 countries. The group works under three trademarks: Tele2, Tango, Comviq. Its subscriber base exceeds 17,7 million. In 2001, the holding became the stockholder of 11 Russian cellular operators in Saint-Petersburg, Irkutsk, Rostov-on-Don, Kemerovo, Izhevsk, Chelyabinsk, Belgorod, Nizhny Novgorod, Omsk, Smolensk, Kursk. General Director Kurilov E.P. Financial Controller Lopatukhin D.A.

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