Over 40 installations with the customer database exceeding 160 million subscribers
Introduction (including adaptation) — from 2 weeks
The CareM solution is intended for creating a unified subscriber self-service system by a large operator on the saturated market. The main purpose of CareM is maximization of ARPU in the sphere of Self-service.
CareM – Boosting Self-Service Penetration into the Market by 15% CareM enables high self-service penetration by creating the end-to-end solution and using several portals: IVR, USSD, Video, Web etc. The subscriber can choose the most convenient and available type of self-service. That boosts the self-service penetration by 15%.
CareM – Increasing a Number of Self-Service Orders by 20% CareM allows simplifying an order process for the subscribers and removing all limitations that can impede effective service sales: difficulties in making a purchase decision, complicated order process, non-transparent servicing. All the mentioned limitations can be easily removed by providing more available, interactive and personalized self-services to subscribers. That increases a number of self-service orders by 20%.
Functional Capabilities Self-service for all subscriber categories and network types Multichannel service access Implementation of interactive sites/portals to access services Subscriber access to all services Service personalization Easy-to-use solution
CareM® Advantages For A Subscriber Accessing the service at any time anywhere Managing services easily without accessing the operator Simple and transparent VAS purchasing Understanding the purpose and advantages of operator’s services Minimizing time spent for servicing Personalized servicing
CareM® Advantager For An Operator Increasing the number of active VAS subscribers Increasing VAS penetration Growth of the average number of purchases per a subscriber Enhancing the subscriber’s loyalty Saving operational costs Decreasing the expenses for support, maintenance and development of the self-service system Short time to market
CareM – Boosting Self-Service Penetration into the Market by 15%
Self-service for all subscriber categories and network types 
